Learn how to deal with your clients who always want more ? Learn how to deal with your clients who demand disproportionate results.

All the technicians have already met this client. The client who, despite warnings, is insistent on her desire to have an increasingly conspicuous result. And sometimes, being aware that this type of rendering can damage its ciliary base. It is important as a good professional to have an appropriate reaction in this kind of situation.

Reminder of the importance of respecting the client's natural eyelash

Respecting your client's natural eyelash is one of the most important theoretical points to keep in mind! Indeed, not all results are possible on all clients.

Some clients have fuller lashes with thicker lashes, while others have thin, sparse lashes. The pose that you, #LASHARCHITECT, will achieve will be undeniably different depending on the type of eyelash that comes your way.

Indeed, to respect the natural eyelash, there is a weight that the eyelash is able to support. If we go beyond, the natural eyelash will be damaged.

Why is it important not to give in to the unrealistic expectations to our customers?

Giving in to your client's expectations, when these seem unrealistic to you, so they are happy is not a solution. Indeed, this customer will be satisfied immediately because she will have the desired result but over the retouching, the eyelashes will become less and less beautiful: the lash line will be more and more sparse and the eyelashes increasingly thin. If we exaggerate too much it can even lead to total loss of eyelashes. As a result, your client will end up being unhappy, except that here it will be because she finds herself without eyelashes left!

What reasoning should you adopt in order not to be tempted to give in?

It is important to know how to say no to clients.

For my part, I have always preferred to lose a client because I had been professional in wanting to preserve her natural eyelash rather than losing a client after a while because I lacked professionalism in agreeing to do something that went against my way of practicing.

Keep in mind that you are your best ad, if you lose your client because you have been unprofessional, it is very likely that this same client will speak badly about you to those around her and may discourage some people from coming to you.

What should be said to this type of client so that she understands the reason for the refusal?

Ideally, explain the reasons for your refusal. Because many clients do not know that there is a certain weight to be observed in order to maintain the health of the eyelash. In general 90% of supposed customers will understand and will agree to take your advice.

For those who do not want to understand it, I often calmly explain to them that I will not be able to meet her expectations and that I will not take badly the fact that she wants to go somewhere else to get the result she wants. If this is what she is doing, there is a good chance that she will come to see you again in a few months because she will have understood what you were trying to explain to her.

Can I still suggest alternatives?

The good news is that it is possible to meet the demands of these insistent clients with certain alternatives.

In reality, the client who always asks for more is a client who simply gets used to the rendering of the pose and therefore feels that it is less visible. To avoid having to give in to their request for a more intense rendering that could damage his eyelashes, you can offer them a different styling.

For example, offer a Kim K effect to add length, an eyeliner effect to slightly change the shape of the eyes, original curves and different gradients. All these little things will allow you to keep your customers for the long term and especially to preserve their satisfaction. It is therefore important to offer an extensive rendering panel to retain your customers and satisfy them in the long term.